FAQ
Please contact support@triggercam.com to receive the firmware
Hardware reset instructions: 1. Ensure units is switched off. 2. Press and hold both the power and shutter button, until the LED indicators lights up and goes off, then release the buttons. 3. After the LED indicators turned off and you released the buttons you have a successful reset. Very important to keep pressing until lights switch on and off again. It takes a few seconds.
This usually means 1 of 2 things:
1. The power source that is being used is too low. The voltage output to charge the unit is too low to be able to charge the Triggercam.
- Try using a different charging source.
2. The type of cable being used is not charging the Triggercam. C-type to C-type cables do not charge the Triggercam. Please use the original charging cable in order to charge the unit successfully. Alternatively a USB to C-type cable can charge your Triggercam.
Please try the above mentioned (higher voltage output and/or different cable, USB to C-type original charging cable).
Removing your SD card then turning off your unit. Thereafter, you are going to have to do the hard reset once again (without the SD card). Once that is completed, please turn on your unit without the SD card.
1. Disable mobile data for that particular application from the mobile data screen in your settings on your phone.
2. Connect the device to the Triggercam and see if it works.
Thereafter, turn off the Triggercam, remove the SD card completely. Perform a hardware reset and then connect the Triggercam once again to the mobile device.
Please can you perform the hardware reset:
Very important to keep pressing until lights switch on and off again. It takes a few seconds.
Once that is completed, please forget the Wi-Fi connection and then re-connect to the Wi-Fi. Please note that if there is other Wi-Fi and of Bluetooth interferences in a nearby range that it could have an affect
1. Insert the original SD card that came with the Triggercam
2. Format the SD card with the Triggercam App through connecting with the camera
3. Retry
As soon as you are in the application (with your Triggercam linked to your device)
Go to the settings under quick capture and turn it on, turn your WiFi off thereafter.
As soon as the Triggercam searches for a WiFi connection, it takes longer to start recording. But if you turn it off it will take 2-3 seconds after you switch it on to start the recording.
Operational usage (recording, Wi-Fi etc) 3.5 hours.
Standby time is 2 hours.
BSP has 1-hour operational usage and 4 hours standby time.
Approximately 1-inch of your eye relief.
Under User Settings on the Triggercam App press Restore Factory Settings
No. Triggercam or BSP comes with its own HD camera built in. You won’t need your cell phone or a portable camera to be able to use your Triggercam. Just press the recording button and you are ready to go!
Triggercam does work in cold temperatures, here is more specific statistic with regards to temperature and the Triggercam: Operating temperature spec of the Triggercam :14°F to 95°F (-10°C to 35°C)